1- A CSM has sent you the following request to quote for a client called Apex Digital. Standard margins are: hardware and peripherals = 22% gross margin, software and subscriptions = 15% gross margin. Gross margin = gross profit divided by sell price.

Item	Qty	Distributor Price
Dell Latitude 5540 Laptop	8	£689 each
Dell 27" Monitor	8	£245 each
Microsoft 365 Business Premium — 1-year subscription, 10 seats	1	£1,840

Build the complete client quote. For each line show: unit cost, total cost, unit sell price, total sell price, gross profit in pounds, and gross profit percentage. Show the total order value and the blended gross margin. Show all working.

2- The client comes back and says their budget is £12,000 and they cannot go above it. Based on your quote from Question 1, can you fulfil this order within that budget at your standard margins? If not, what is the lowest sell price for the full order that still maintains at least 20% blended gross margin? Show your working.

3- The quote below was prepared for a different client. Before it goes out, we have asked you to check it. The CSM's original request was for 8 Dell laptops, 8 Dell monitors, and a Microsoft 365 Business Premium subscription for 10 seats. Standard margins are: hardware 22% gross margin, software 15% gross margin. Review every line carefully. List every error and inconsistency you find — for each one, state what is wrong and what the correct figure should be.

Line	Item	Qty	Unit Cost	Total Cost	Unit Sell	Total Sell	GP £	GP %
1	Dell Latitude 5540 Laptop	6	£689.00	£4,134.00	£840.58	£5,043.48	£909.48	18.0%
2	Dell 27" Monitor P2723D	8	£245.00	£1,860.00	£314.10	£2,512.80	£652.80	26.0%
3	Microsoft 365 BP Annual (10 seats)	1	£1,840.00	£1,840.00	£2,164.71	£2,164.71	£324.71	15.0%
TOTAL				£7,734.00		£9,720.99	£1,886.99	19.4%

4- You need to procure 8 units of a piece of hardware within 7 working days. Review the supplier quotes below. Which supplier do you choose and why? What additional information, if any, would change your decision?

Supplier	Unit Price	Lead Time	Payment Terms	Additional
Supplier A	£4,200	5 days	60 days	No volume discount
Supplier B	£3,950	10 days	30 days	5% discount on orders of 10+
Supplier C	£4,050	3 days	45 days	12-month warranty included

5a- It is 2pm on Friday. A client order for 12 laptops was due for delivery today. The laptops are needed for a new starter onboarding session first thing Monday morning. The supplier has just called to say there has been a warehouse processing error and the order will not ship until Monday at the earliest. The CSM managing this client is currently in a meeting.

Write the message you send to the CSM right now.

5b- Write the email you will send to the client once you have spoken to the CSM.

6- A CSM has emailed you the following: "Hi — we have just signed a new client, Meridian Architecture. They need 15 laptops, 15 monitors, and a Microsoft 365 Business Premium setup for 15 users. Can you get this sorted?"

Walk us through your exact process from the moment you read that email to the moment the order is confirmed as delivered and everything is closed off in the system. Include every step, every system you touch, and every communication you send. Be as specific as possible — we want to understand exactly how you work.

7- It is 9am on Tuesday 8 April. Review the order tracker below and tell us in writing what you action first, what you action second, and what you action third — and why.

Order Ref	Supplier	Date Placed	Confirmation	Expected Delivery	Status / Notes
PO-1041	West Coast	Mon 7 Apr	Yes — Ref WC4421	Wed 9 Apr	On track
PO-1042	Dell Direct	Mon 7 Apr	None received	Thu 10 Apr	Portal checked Tue — not showing
PO-1043	SHI	Fri 4 Apr	Yes — Ref SH9981	Mon 14 Apr	Client not updated in 9 days
PO-1044	West Coast	Tue 1 Apr	None received	Fri 11 Apr	No chase sent
PO-1045	Insight	Wed 2 Apr	Yes — Ref IN2201	Tue 15 Apr	On track
PO-1046	Dell Direct	Thu 27 Mar	Yes — Ref DD0092	Fri 4 Apr	Overdue — no update to client
PO-1047	SHI	Mon 7 Apr	Yes — Ref SH0012	Thu 17 Apr	On track
PO-1048	West Coast	Fri 4 Apr	None received	Mon 14 Apr	No action taken

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