From Reactive Fixes to Reliable Device Support: How an AEC Firm Improved Productivity with Endpoint Management
Sep 9, 2025
Our client is an architectural practice operating within the creative and AEC sector. Their projects range from residential developments through to commercial and cultural work. The business employs a mix of permanent staff and project-based contractors, often spread across smaller satellite offices.
Industry: Architecture & Design
Organisation Size: 10–20 staff in satellite offices
Service Areas: Endpoint Support, Remote Helpdesk, Device Management
The business relied heavily on laptops, desktops and shared peripherals but had no dedicated IT presence in its smaller offices. Routine problems such as software crashes, printing errors, and connectivity issues frequently disrupted workflows. Staff often attempted to fix these themselves, resulting in wasted time and inconsistent outcomes. Leadership needed a reliable and cost-effective support service that would extend professional IT coverage to smaller teams without the overhead of a full managed service contract.
We deployed our Managed Endpoint Support Services, a standalone service focused on end-user devices:
- Unlimited remote support during business hours for workstations and peripherals
- Centralised monitoring and management to maintain device health
- Standardised troubleshooting processes to ensure consistent outcomes
- Clear service boundaries excluding infrastructure and cloud platform management
After six months of adoption, the business achieved greater consistency and stability in IT support.
- Support requests were resolved quickly, reducing downtime
- Monitoring helped prevent recurring device issues
- Teams were able to focus on project delivery rather than IT troubleshooting
- Leadership benefited from predictable costs and clear service boundaries