Tiered IT Support for Fast-Growth London Architecture Firm

This London-based architecture firm is growing fast, and they’re not slowing down. Known for bold design thinking and a tight-knit team, the studio delivers ambitious projects at pace, often juggling multiple deadlines and stakeholders.

With minimal in-house IT resources, they rely on tech that just works, powering design software, client communication and day-to-day collaboration. As operations scaled, so did the stakes: downtime wasn’t just an inconvenience, it risked deadlines and reputation. They needed a way to keep moving, with support that flexed as they grew.

Like many architecture practices, this studio was facing increasing pressure on their IT operations. Their small internal team was already stretched thin managing everyday tech needs; all while juggling design deadlines and client expectations.

They needed secure, always-on systems to support modelling tools, file sharing, and remote collaboration, but didn’t have the capacity (or appetite) for a heavy-handed IT contract that locked them into services they didn’t yet need.

What they were really looking for was control: the ability to choose support that matched their current needs, with the option to scale seamlessly as the business grew. Predictable costs, fast help, and expert advice, without the overhead.

Rather than prescribing a one-size-fits-all contract, we introduced the studio to Lyon Tech’s tiered Managed Services model, built to flex with a business’s changing needs.

We started by identifying the baseline support they needed immediately, while leaving space to expand into more advanced coverage when the time was right.

Here's how that played out:

• Essentials (Basic Tier): Solid, business-hours support with proactive monitoring, ensuring the firm's day-to-day operations stayed smooth without adding unnecessary overhead.
• Productivity Boost (Standard Tier): Extended support hours, monthly patching, and a dedicated Client Success Manager gave them a single point of contact for issues, planning, and reporting.
• Enterprise Cover (Premium Tier): For mission-critical systems and time-sensitive project delivery, we enabled access to 24/7 monitoring, on-site support, and a dedicated engineering team, ready to respond fast and think ahead.

This layered approach meant they could dial services up or down as needed, without friction.

With Lyon Tech’s tiered support in place, the firm finally had breathing room. No more guessing what was covered or scrambling for help, just reliable IT that matched their pace.

They could choose what level of service they needed and when, scaling it as their studio grew or projects ramped up. Internal distractions eased, and their team got back to doing what they do best: designing great work, without tech slowing them down.

The relationship evolved into a true partnership, with dedicated engineers and a Client Success Manager working alongside them proactively. The firm now runs with more confidence, more clarity, and less friction.