From Flexibility to Confidence: How Lyon Tech’s Tiered Managed Services Empowered a London Architecture Firm

Based in London, this growing architecture firm is known for its creative design and fast-paced project delivery. With a lean in-house team, the firm relies heavily on secure, high-performing IT systems to collaborate with clients, manage design software, and meet tight deadlines. As their operations expanded, they needed a technology partner that could provide reliable support without slowing their momentum.

Like many architecture practices, the firm faced increasing IT pressures:

• Limited internal resources stretched thin by day-to-day IT demands.
• A growing reliance on always-available systems to support design, modelling, and client collaboration.
• The need for predictable IT costs while still accessing expert support.
• A requirement to scale IT services in line with business growth, without paying for unused extras.

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They wanted the flexibility to start with essentials and expand their IT coverage as their team and projects grew.

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Lyon Tech introduced its tiered Managed Services model, giving the firm clarity, flexibility, and confidence.

• Basic Tier – Reliable Foundations
  This includes business-hours remote support and proactive monitoring. This ensured their systems remained stable while keeping IT overhead simple and predictable.
• Standard Tier – Enhanced Productivity
  For medium companies Lyon Tech would recommend our tier 2 service include extended support hours, and proactive patching. A dedicated Client Success Manager acted as their single point of contact for escalations, reporting, and forward planning.
• Premium Tier – Enterprise-Grade Assurance
  For mission-critical design systems and project delivery deadlines, you can adopt Premium coverage, 24x7 monitoring, fixed site visits, and deployment services. A dedicated engineering team ensured rapid resolution and strategic oversight, keeping IT fully aligned with business goals.

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With Lyon Tech’s tiered services, the architecture firm gained:

• Confidence to choose the right service level today, with room to scale tomorrow.
• Streamlined operations, enabling their team to focus on design rather than IT troubleshooting.
• Stronger resilience through proactive monitoring and expert support, protecting against downtime and security risks.
• A trusted partnership, with Client Success Managers and engineers working as an extension of their own team.

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