2- A user has called the service desk and has stated that they cannot connect to the internet, please list the first five question you would ask them before investigating the root cause of the issue?

3- How many monitor displays are you able to connect to a MacBook with an M1 chip?

4- A user calls up and mentions that their Bluetooth keyboard doesn’t seem to work however the Bluetooth mouse is working. What are the steps you would take to resolve this?

5- How would you use Terminal to manage processes in macOS?

6- How do you find out when was the last time a macOS machine was restarted?

7- Can you connect a Mac to Active Directory, if so how would you achieve this?

8- Is it possible to install a Windows operating system on a Silicon Apple Mac computer? Please elaborate on your answer.

9- A user’s machine has frozen. It is imperative that they cannot restart due to critical data being open. It is suspected that a background process is using excessive CPU resources. How would you go about gaining access from another machine, verifying the suspicion, and to shut down the problem process?

10- A user cannot save any files to their desktop folder and some apps are crashing as well having issued with saving files. What would be the primary reasons to experience this behaviour.

11- A user logs into their macOS profile however they're immediately logged out and are displayed with the log on window. List the primary reason such a behaviour may be experienced?

12- A trust relationship for a workstation with the domain has failed, why has this happened and how can you resolve this?

13- A user is experiencing issues with their windows profile. On a Windows 10 machine what are the exact steps you would follow to delete the user profile and to migrate it to a new profile on the same system?

14- A user calls up and mentions that they’ve just turned on their machine however there’s a black screen that says “no bootable devices” available. List 5 reasons why this could have happened.

15- Which network ports are required to be open for remote desktop noting the protocols.

16- What is a Configuration profile and list three of the primary benefits of such feature.

17- What are 3 different ways that you can take screenshots on macOS?

18- What is the main difference between a Microsoft 365 distribution group and a mail enabled security group?

19- A user has connected their workstation to the floor port and is receiving a valid network connection and an IP address however they cannot browse the internet, list 5 reasons as to what can be the issue?

20- In a macOS environment, in what instances would you need to delete the Kerberos cache files and where are you expected to have these files located?

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