How IT Strategy Fuels Ambitious Architecture

This multi-disciplined London architecture firm is no stranger to ambitious thinking. With a focus on designing spaces that blend functionality with aesthetic intent, they’ve built a reputation for delivering projects that push creative boundaries. As the practice expanded its portfolio and team, the leadership recognised that design excellence needed to be underpinned by smarter, more strategic IT decision-making. That's when they turned to Lyon Tech, for guidance that could tie every investment back to tangible business outcomes.

‍

Industry: Architecture Practice

Organisation Size: Medium-sized, multi-disciplined architectural firm

Service Areas: Advisory & Architecture, Strategic Client Success Management (CSM), Service Enhancements

‍

As the architecture practice expanded, so did its ambitions: but their approach to IT planning hadn’t kept up. Without dedicated strategic oversight or Customer Success Managers (CSMs), tech decisions were being made in isolation. Budgets were reactive. Roadmaps? Mostly in people’s heads. And opportunities to improve how the business worked, whether through smarter collaboration tools or more efficient workflows, were slipping through the cracks.

The leadership team knew they weren’t making the most of their investments, but what they lacked wasn’t infrastructure: it was insight. They needed a partner who could help them connect the dots between business strategy and IT, and give them the clarity to plan for growth, not just get by.

Lyon Tech introduced a strategic layer to the firm’s IT operations, shifting the conversation from ticket volumes and tools to value, visibility, and long-term planning. The architecture practice activated a tailored set of Service Enhancements, giving them both structure and foresight.

Here’s how it unfolded:

• Dedicated CSM Support: A Strategic Customer Success Manager (CSM) became their go-to advisor, bridging the gap between IT and business goals. From forecasting needs to guiding long-term planning, this was no generic support contact, it was stewardship built on understanding the firm inside out.
• Budgeting with Purpose: Instead of ad hoc estimates, Lyon Tech rolled out monthly and quarterly budget reports. This gave leadership clarity on where money was going, where savings could be found, and where reinvestment might make the biggest impact.
• Roadmapping for Growth: A collaborative, visual roadmap was created, one that aligned future IT initiatives (like hybrid cloud, secure remote access, and modern endpoint management) with key business milestones.
• Gap & Whitespace Analysis: Lyon Tech ran a structured review of the firm’s current tooling and processes, identifying both problem areas (like patching or file sprawl) and untapped potential (such as BIM-friendly platforms or secure client collaboration tools).
• Ongoing Partnership: Monthly check-ins, performance reviews, and roadmap updates ensured the relationship stayed dynamic, always focused on what’s next, not just what’s broken.

With Lyon Tech’s advisory-led enhancements in place, the architecture firm is no longer reacting to problems, it’s anticipating and planning for growth.

They now operate with clear strategic visibility, connecting each IT decision to business impact. Roadmaps guide future investment, budget reports create financial confidence, and gap analysis helps avoid missed opportunities. Internally, leadership feels more in control, no longer guessing about what needs fixing, but instead, confidently prioritising what’s next.

And perhaps most importantly, having a dedicated CSM means they’re no longer navigating tech decisions alone. They have a partner who knows the rhythm of their business and helps them stay a step ahead, not just operationally, but competitively.